Privacy Policy

1. Scope

This policy applies to the LUMIVA corporate website at lumiva.tv. If we launch a product or service with different data practices, we will provide a separate or supplemental privacy notice for that product or service.

2. Information we may collect

We may receive information that you choose to provide when you email or telephone us, such as your name, contact details, company affiliation and the contents of your enquiry.

Our web server may also create limited technical logs needed to deliver and secure the website. These logs can include an IP address, browser type, requested page, date and time, referring page and diagnostic information.

3. How we use information

We may use information to:

• respond to enquiries and communicate with you;
• operate, maintain and protect our website;
• diagnose technical issues and prevent abuse or security incidents;
• comply with legal obligations and establish or defend legal rights.

4. Legal grounds

Where applicable law requires a legal basis, we process information when it is necessary for our legitimate interests in operating our business and responding to enquiries, when it is necessary to take steps at your request before entering into a contract, when we must comply with law, or when you have provided consent.

5. Cookies and analytics

This version of our website does not use advertising cookies or third-party analytics. Essential technical data may still be processed by our server or infrastructure provider to deliver and secure the site. If our use of cookies or analytics changes, we will update this policy and, where required, provide appropriate choices.

6. Sharing

We do not sell your personal information. We may disclose limited information to service providers that help us host, secure or operate the website, subject to appropriate obligations; to professional advisers where necessary; or to authorities and other parties when required by law or needed to protect legal rights and safety.

7. International processing

Our website may be hosted outside Hong Kong, including in the United States. As a result, technical information and communications may be processed in jurisdictions whose data protection laws differ from those of your location. We take reasonable steps appropriate to the nature of the information and the services involved.

8. Retention and security

We retain information only for as long as reasonably necessary for the purposes described above, including legal, accounting, dispute-resolution and security needs. We use reasonable administrative and technical measures designed to protect information, but no method of transmission or storage is completely secure.

9. Your choices and rights

Depending on where you live, you may have rights relating to your personal information, including access, correction, deletion, objection or restriction. To make a request, email us using the address below. We may need to verify your identity and may retain information where permitted or required by law.

10. Children

This corporate website is not directed to children, and we do not knowingly collect personal information from children through it.

11. Changes to this policy

We may update this policy as our website, business or legal obligations change. The effective date at the top identifies the latest version.

12. Contact us